Refund policy
Refund & Cancellation Policy (Digital Readings)
All services offered are personalised digital tarot readings delivered via email. No physical products are shipped.
Due to the customised and digital nature of these services, all sales are considered final once work has commenced.
Cancellations
Orders may be cancelled for a full refund before the client submits their question or reading details.
Once a question has been submitted and preparation has begun, the order cannot be cancelled.
If you place a duplicate order or change your mind shortly after purchase, please contact us as soon as possible and we will review the request.
Refunds
Because each reading is individually prepared and written specifically for the client, refunds are not offered once the reading has been delivered.
Refunds will not be issued based on dissatisfaction with the outcome or message received.
If you experience a technical issue (such as not receiving your reading), please contact us within 7 days and we will ensure prompt delivery.
EU 14-Day Cooling Off Period
Under EU consumer law, the right to cancel within 14 days does not apply once performance of a digital service has begun with the customer's consent.
By submitting your question and purchasing this service, you agree that the reading process may begin immediately and acknowledge that your right to cancel is waived once work has started.
Contact
For questions regarding your order, please contact:
sandygold22@protonmail.com